How do you place an order?
You can order our products online, by phone, or email. We accept payment through PayPal and all major credit cards. You do not need a PayPal account to place an order. You can simply select “no account” at the PayPal Checkout and enter your credit card information. If you should have any difficulties placing your order online, please call us at (814) 772-5002 between the hours of 10:00AM – 6:00PM EST, Monday through Saturday and we will be happy to take your order over the phone.
Is it safe for me to use my credit card when I order?
Yes, we have a completely secure merchant account system that automatically checks your credit card number and completes the transaction without anyone ever seeing your credit card number or information. It’s completely secure.
How long after placing an order are products shipped?
Our goal is to process all orders within 24 hours of receipt and ship items within 5-7 business days after processing the order. Orders are processed and shipped during regular business hours (Monday through Friday 10:00AM – 6:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order, you will be contacted immediately. All shipments are sent via USPS to addresses within the Continental United States of America.
What is your return policy?
At SteelHorseSales.com, we strive for customer satisfaction and want you to be happy with the products you purchase from our online store. If for any reason you are not satisfied with your order, please contact us within 7 days of receipt of your order for a refund (shipping charges are non-refundable and there will be a 20% restocking fee on all returns). Returned items must be in new, unused, and resalable condition, and in original packaging. Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing credit. To return an item, please contact us for detailed instructions on returning a product. If you have a change of heart about an order you placed and it has not been shipped, we will gladly cancel the order. If the item has been shipped or you have received the item and wish to return it or would like to exchange it for another product, we will accept returned items, though there will be a 20% restocking fee, PLUS any freight charges we may have incurred. It is important to contact us before taking any action on returning a product.
Do you take international orders?
We ship all of our products to addresses within the Continental United States of America. At this time, we do not ship internationally. Feel free to check back on this, as we may have this service available in the future.
We are required by law to charge 6% sales tax on products shipped to those customers in Pennsylvania.
Agreement with Our Terms and Conditions
Please read these terms and conditions carefully because if you do choose to use our web site, you automatically agree to them. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Please check this page periodically for changes. We revise our website often to keep the product and business information up-to-date. Your continued use of our Website following the posting of changes to these terms will mean that you accept those changes.
Canceling an Order
You may cancel an order up until it has been processed; simply contact us as soon as you’ve decided to cancel your order. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policy above for more details.
We strive for Customer Satisfaction, and we want you to be happy with the products you purchase from our online store. If for any reason you are not satisfied with your order, please contact us for a refund – refer to our return policy above.
Prices are subject to change without notice.
While we make every attempt to ensure the information on this site is correct, we will not be liable for typographical errors and/or incorrect information. Additionally, we cannot take responsibility for manufacturers changes in design or specifications.
Suitability of Use
Please review your orders, to determine suitable use, before making a purchase. Always follow manufacturer’s instructions.